Customers may exercise their right of withdrawal by sending the online withdrawal form or by contacting LOWELL at the following email address: info@lowell.com within 14 working days of receiving the products purchased, specifying the order number, the product for which the right of withdrawal is to be exercised, customer billing details and a contact email address. Customers will be contacted via email by Lowell customer services, who will proceed to arrange the returns procedure and manage reimbursement. The product to be returned will be picked up from the Customer’s home address by a courier chosen by Lowell, with insured delivery charged to the Customer. The reimbursement will cover the price of the product and initial dispatch costs. Delivery costs incurred by Lowell for collecting returns that are equal to the amount for the insured dispatch of the product will not be reimbursed. The right of withdrawal will be deemed to have been correctly exercised if the following requirements have been fulfilled: an email must have been sent within 14 (fourteen) working days from the date on which the Customer received the products, containing all of the requested information; the products must not have been used or damaged; the products must be handed over to the courier chosen by Lowell in their original packaging and as packed when received. Reimbursement will be performed by bank transfer or Paypal as soon as possible, and in all cases within 14 days of the Seller having been informed of the Customer’s decision to withdraw from the contract.The Customer will be exclusively liable for any reduction in the value of the goods due to handling in any manner not strictly necessary for the purposes of establish their nature, characteristics and proper working order. Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.